Returns & Exchanges

At AHAVA, we want you to be completely satisfied with your purchase of skin-friendly minerals from the Dead Sea. If for any reason you are not happy with your order, we accept returns of products purchased directly from our website within 30 days of delivery.

1

Initiate Your Request

Contact our customer service team or use our online portal to provide your order number and the specific items you wish to return.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all products are well-protected to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing